Returns & Exchange Policy

Returns and Exchange Policy

At N'VYBE Skincare, we strive to ensure that you are fully satisfied with your purchase. However, if you encounter any issues with your order, we are here to help. Please review our returns and exchange policy below:

Eligibility for Returns and Exchange

  1. Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 48 hours of delivery with proof of purchase, along with images and videos of the damaged item.

  2. Incorrect Orders: If you receive the wrong product, notify us within 48 hours of delivery, and we will arrange for an exchange.

  3. Unopened and Unused Products: Products that are unopened, unused, and in their original packaging may be eligible for a return within 7 days of delivery. Returns are subject to approval by our team.

Returns and Exchange Policy

  • We do not offer refunds under any circumstances. Returns can be processed only for unopened and unused products in their original packaging.

  • For returns, you will receive store credit or an exchange for another product. If the chosen product has a higher value, the customer will need to pay the difference.

  • Exchanges can be provided only for damaged, defective, or incorrect products.

Return and Exchange Process

  1. Contact us at support@nvybe.co with your order details and the reason for the return or exchange request.

  2. Submit clear images and videos of the damaged or defective product within 48 hours of delivery for exchanges.

  3. For returns, ensure that the product is unused and in its original packaging.

  4. Once your request is approved, you will receive instructions on how to proceed with the return or exchange.

  5. Exchanges are subject to product availability. If the requested product is out of stock, a replacement will be provided as soon as it becomes available.

Shipping Costs

  • Shipping costs for returns and exchanges are the responsibility of the customer unless the return or exchange is due to a mistake on our part (e.g., incorrect or defective product).

Contact Us

If you have any questions or need further assistance, please feel free to reach out to our customer care team at support@nvybe.co. We’re here to ensure your experience with N'VYBE Skincare is smooth and satisfying.

Thank you for choosing N'VYBE Skincare!